ld44 Privacy Policy — Your Information Is Safe With Us
This document describes in detail how we collect, use, and protect your personal information.
ld44 ("we", "us", or "the platform") places the highest importance on the privacy of online gaming users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect when you use ld44's website, mobile platform, or related services, how we use that information, who we may share it with, and how we keep your information safe. By using our platform, you agree to the terms of this Policy.
This Policy may change from time to time. We will notify registered users of any significant changes. We recommend reviewing this page regularly.
What Information We Collect
We collect various categories of information for the purpose of registration and service delivery on the ld44 platform. These are described in detail below:
1.1 Personally Identifiable Information
When you register on our platform or use any service, we may collect the following information:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile phone number (Bangladeshi)
- National ID card or passport details (for identity verification)
- Residential address
- Financial transaction information (bKash, Nagad, Rocket, Upay, or bank account details)
1.2 Automatically Collected Information
When you visit our platform, certain information is collected automatically:
- IP address and device identification information
- Browser type and version
- Operating system information
- Pages visited, session duration, and click patterns
- Referral URL (where you came from)
- Information obtained from cookies and similar technologies
1.3 Transaction and Gaming Information
The following information is stored while you use our services:
- Deposit and withdrawal history
- Betting and gaming activity details
- Bonus redemption and usage records
- Customer support communication logs
Important: We never store your full payment card number or banking PIN. All financial information is kept secure in an encrypted state.
Purpose of Using Information
We use collected information for the following legitimate purposes:
- Account Management: To handle registration, login, identity verification, and account security.
- Service Delivery: To process betting, gaming, and financial transactions.
- Legal Compliance: To comply with applicable laws, regulations, and regulatory authority guidelines.
- Fraud Prevention: To detect and prevent fraudulent activity and money laundering.
- Responsible Gaming: To monitor risks of excessive gaming and provide necessary support.
- Customer Service: To resolve your questions and complaints promptly.
- Service Improvement: To analyze user experience and improve the platform.
- Notifications: To keep you informed about your account, transactions, and relevant offers (based on your consent).
We will never use your information beyond the purposes stated above. For marketing communications, we always obtain your prior consent, and you may withdraw that consent at any time.
Information Sharing and Disclosure
ld44 does not sell your personal information to third parties. However, information may be shared with the parties listed below in specific circumstances:
3.1 Service Provider Partners
To operate our services, we work with trusted third-party technology providers, payment processors, and game developers. Only the necessary information is shared with these partners, and they operate under strict confidentiality agreements.
3.2 Legal and Regulatory Authorities
We may be required to disclose your information in response to a court order, a lawful request from a government or regulatory authority, or to comply with applicable law. This also applies in cases involving fraud or money laundering investigations.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. In such cases, we will notify you in advance, and the new operator will be required to follow this Privacy Policy.
We never sell or rent your personal information to advertisers, data brokers, or unrelated third parties.
Cookies and Tracking Technologies
The ld44 platform uses cookies and similar tracking technologies. Their categories and purposes are described below:
- Essential Cookies: Required for the core functionality of the platform — maintaining login sessions, storing security tokens, and so on. These cannot be disabled.
- Analytical Cookies: Used to understand how users interact with the platform. This information is kept completely anonymous.
- Functional Cookies: Used to remember your preferences (language, settings).
- Marketing Cookies: Used to display relevant advertisements — these are entirely optional and you can disable them at any time.
You can manage cookies through your browser settings. However, disabling essential cookies may limit some functionality of the platform.
Information Storage and Security
ld44 follows industry-standard technologies and processes to protect your information. Our security framework is as follows:
- SSL/TLS Encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
- Database Encryption: Stored sensitive information is kept in an encrypted state.
- Two-Factor Verification: Suspicious login attempts are detected and an additional verification process is triggered.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
- Staff Training: All our staff follow strict data protection policies and receive regular training.
- Data Retention Period: Information is retained for as long as necessary to meet legal requirements and business purposes. Information that is no longer needed is securely deleted.
It is not always possible to make data transmission over the internet completely secure, but we take all reasonable measures to protect your information. In the event of a security breach, we will promptly notify affected users in accordance with applicable law.
Your Rights
As a user of ld44, you have the following rights over your own information:
6.1 Right to Access Information
You can find out what information we have stored about you and how it is being used. You may contact us to receive a copy of this information.
6.2 Right to Correct Information
If any of your information is incorrect or incomplete, you can request a correction through your account settings or via the support team.
6.3 Right to Delete Information
In some cases, you may request that your information be deleted. However, it may be necessary for us to retain information required to meet legal obligations (such as keeping financial records).
6.4 Right to Opt Out of Marketing Communications
You may decide at any time to stop receiving marketing-related emails or messages. Every marketing message will include the option to unsubscribe.
6.5 Right to Restrict Data Processing
In certain circumstances, you may ask us to limit the processing of your information — for example, when you are disputing the accuracy of the information.
To exercise any of the rights above, email us at [email protected]. We will aim to respond to your request within thirty (30) business days.
Third-Party Links and Services
Some game content on the ld44 platform is operated by third-party software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming). These providers may have their own privacy policies.
ld44 is not responsible for the privacy policy of any external site you visit from our platform. We recommend reading the privacy policy of any external site before visiting it.
Payment services (bKash, Nagad, Rocket, Upay, and bank transfers) are operated by independent financial institutions, and their own data protection policies apply.
Privacy of Children and Minors
ld44 is an adult gaming platform. Our services are for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
We verify age at the time of registration. If we become aware that a minor has registered on our platform, we will immediately close their account and delete the information collected.
If you believe a child or minor is using our platform, please let us know at [email protected].
International Data Transfers
Our servers and partner organizations may be located in various countries. If your information is transferred outside of Bangladesh, we ensure that:
- The receiving country or organization maintains adequate data protection standards.
- Appropriate contractual safeguards are in place for the data transfer.
- The standards of this Privacy Policy apply throughout.
For more details about international data transfers, contact us at [email protected].
Changes to the Privacy Policy
ld44 reserves the right to update this Privacy Policy from time to time. Reasons for changes may include:
- Launching new services or features.
- Changes to applicable laws or regulations.
- Adopting new technologies for security improvements.
- Clarifying the policy based on user feedback.
For significant changes, we will notify registered users in advance by email and through a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.
The "Last Updated" date at the top of the policy always indicates the most current version.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated support team is always ready to assist you.
24/7 live chat support is available in Bengali. Log in to the platform and click the chat icon.
[email protected] — For privacy-related matters, write "Privacy Request" in the subject line.
For privacy-related requests, we aim to respond within 30 business days.